Frequently Asked Questions

Who actually monitors my alarm system?

All CIS systems are monitored 24 hours a day, 365 days a year, right here in Dallas by our UL listed Monitoring Station. We have professionally licensed and trained operators standing by to respond to any situation.

 

 

Can I afford a good reliable security system?

Whatever your lifestyle, CIS can customize a security systems to fit your home or business needs and your budget. All of our custom designed systems are completely upgradeable, which allows you to add additional protection as your budget or needs allow.

 

 

Does a monitored system qualify me for insurance discounts?

Once CIS completes the installation or hook up and inspection of your system, we will provide you with a Certificate of Monitoring for your insurance provider. Most insurance companies offer 10% to 20% discounts for having a monitored security / fire system.

 

What if my system isn’t working correctly? Whom do I call?

You can contact our business office at (972) 241-2299 during normal business hours (Monday - Friday 9am - 4:30PM) or our monitoring center at (877) 354-7220. If we are unable to resolve the problem over the phone and the assistance of one of our technicians is necessary, we will be glad to schedule a service call that is convenient with your schedule or we offer 24 hour EMERGENCY SERVICE at Emergency Service Rates.

 

What if I want to refer a friend or neighbor to CIS?

We consider customer referrals as the highest praise our customers can give us, and many of our current customers have referred friends or family members to us. To take advantage of our referral program—simply notify any of our representatives of the referral and if the customer signs up for service with us, you will receive two months of free monitoring! It’s our way of saying thank you for the confidence you’ve placed in us.